SHOPPING INFORMATION

1. Credit / Debit Card Payments

We accept the following cards:

• Visa
• MasterCard
• American Express
• Discover Card
• JCB
• Diners Club International
• UnionPay

1. PayPal
   
2. Apple Pay – available for customers completing their purchase via compatible Apple devices.
   
3. Google Pay – available for customers with supported accounts.
   
4. Shop Pay (Installments) – Buy now, pay later options may be available depending on your region.

Please note:
We do not offer Cash on Delivery (COD).

By completing a transaction on our website, you confirm that the credit/debit card being used is yours or that you have been specifically authorised by the card owner to use it.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer refuses to authorize payment, we will not be liable for any delay or non-delivery.

Your privacy and payment information are encrypted and securely processed at all times.

We offer in-stock, made-to-order, and pre-order items.

Estimated processing times:

• In-stock items: 1–3 business days
• Made-to-order items: 5–10 business days
• Pre-order items: 10–20 business days
  

Please review the processing details on the product page before placing your order.

All orders are shipped from Vietnam.

We offer two shipping options:

Express Shipping

• Carrier: DHL Express
• Delivery time: 3–5 business days
• Cost: $48
  

Standard Shipping

• Delivery time: 10–12 business days
• Cost: Free worldwide shipping
  

Tracking information will be sent to your email once your order has been dispatched.

If your order includes both in-stock and pre-order items, the order will normally be shipped together once all items are ready.

If you prefer to receive in-stock items earlier, you may request separate shipments by contacting our Customer Support team.

Once your order has been shipped, a tracking number will be sent to your email so you can track your shipment online.

All orders are shipped under DDP (Delivered Duty Paid) terms.

This means:

• Import duties
• Customs taxes
  

are covered by our brand, so customers will not need to pay additional charges upon delivery.

Returns will be accepted if the following conditions are met:

• Orders must be placed directly on our website
• Items must not be discounted during sale periods
  Items must not have been used in photography shoots, social media posts, commercial use, or personal gain
• Items must be unworn, unwashed, and unaltered
• No makeup marks, stains, or odors
• All tags must remain attached (swing tag, size tag, care tag, return tag)
• All original packaging must be returned

Return requests must be submitted within 30 days from the date of delivery.

1. Submit a return request through our Customer Support team.

2. If your return is approved, instructions will be sent via email.

3.Customers are responsible for return shipping costs.

4.Once the returned item arrives at our warehouse and passes inspection, the refund will be processed.

Once the returned item has been received and inspected, refunds will be processed within 10–15 business days.

Depending on your card issuer, it may take up to 30 business days for the refund to appear in your account.

Refunds will be issued to the original payment method and will exclude original shipping costs and return shipping fees.

If your order has not yet been shipped, please contact our Customer Support team to modify your order.

If your order has already been shipped, please follow these steps:

1. Contact Customer Support after receiving the item.
   
2. If your request meets our policy requirements, exchange instructions will be provided.
   
3. Once the returned item is received and inspected, the replacement item will be processed.
   

If the replacement item is urgently needed, we recommend placing a new order while returning the original item.

Orders can be cancelled within 24 hours after placing the order.

If the order has not been shipped yet, our Customer Support team will assist you with cancellation and a full refund.

Once the order has been shipped, cancellation will no longer be possible.

We take full responsibility for the quality of our products.

If you receive a defective or damaged item:

1. Contact our Customer Support team within 3 days of receiving the item.
   
2. Provide clear photos and a video of the unboxing process showing the issue.
   

If the item is confirmed to be defective:

• We will provide a free return label
• A full refund will be issued
  

Items must be returned with original packaging, labels, and accessories.

support@jenniechoo.co

Monday to Saturday

8:30 AM – 5:30 PM (GMT+7)